Sydney, Australia – November 1, 2018 – PACK & SEND has cemented its position as the most highly rated courier and freight service in Australia, taking out the 2019 ProductReview.com.au Award in the “Couriers” category.
ProductReview.com.au is the most comprehensive customer opinion site for the courier services sector, providing a platform for people to rate and review the services of over 100 different courier companies. To date, the ProductReview site has collected over 40,000 ratings and comments by people on their experience with courier brands.
PACK & SEND, one of the more popular brands on the Product Review site, has achieved a review rating of 4.5 out 5, clearly placing it well ahead of other courier brands for customer service, including the world’s largest courier companies.
The award also comes at a time when TrustPilot (a world leading review platform) rated PACK & SEND the ‘Best Courier and Delivery Service in Australia’ based on 5,500 reviews on its website about PACK & SEND’s services.
“It’s very gratifying to all PACK & SEND franchise owners to know that their dedication to customer service has resulted in the brand being rated as the best,” said CEO and founder of PACK & SEND Michael Paul.
According to the Australian Bureau of Statistics, close to 60% of Australian businesses either send or receive their orders online (2016-2017), making courier services an influential and necessary requirement for successful trade. PACK & SEND have provided logistics solutions to businesses through their unique services and retail footprint across the country.
“The personalised services of our 100+ network of retail Service Centres, combined with a range of convenient online booking options, is resulting in the brand being increasingly seen as the first-choice option for customers in sending and receiving parcels and freight,” Mr Paul said.
He says the company is energised by the accolades and continue to evolve with customer needs to ensure they are always relevant in the market. With an ever-growing suite of services, PACK & SEND aim to always provide their customers solutions which save them time, trouble and money.
“There is really nothing like our business model in the world, and we are continuing to innovate with the launch of a suite of new retail and technology solutions, the likes of which the logistics industry has never seen,” he said.
PACK & SEND is experiencing record sales growth in 2018. The company has also opened 8 new retail Service Centres in the last 12 months and a further 4 outlets will open before Christmas. A further 30 Service centres will be opened over the next three years to cater for the growing demand of its services.
About PACK & SEND
PACK & SEND is an internationally recognised franchise business and Australia's leading and most recognised parcel courier and freight delivery reseller. They consolidate the services of the world's top parcel and freight carriers into a single access point allowing our customers to save time, trouble and money on all their logistics needs.
PACK & SEND have been providing pack and send services to businesses and consumers since 1993, including providing a range of value-add services such as packaging solutions, online self-service, and software as a service logistics solutions.
The company was the winner of the 2007 PricewaterhouseCoopers Australian Franchisor of the Year Award. In 2008 PACK & SEND earned second place in the prestigious International Franchisor of the Year Award. It celebrates 25 years as franchise business in 2018.